📄 Refund & Replacement Policy – People’s Choice Kharvas
Last Updated: 21/12/24
At People’s Choice Kharvas, your satisfaction and trust mean everything to us.
We prepare all products fresh, hygienic, and homemade, using high-quality ingredients.
Since our sweets are perishable food items, we follow a strict and transparent refund and replacement policy.
1. No Return Policy (Perishable Goods)
Our products (Kharvas, sweets, snacks, etc.) are fresh and perishable, so we do not accept returns under any circumstances once the order is delivered.
This is to maintain hygiene, safety, and product quality standards.
2. When You Are Eligible for a Refund or Replacement
You are eligible for a refund or replacement ONLY if:
✅ Wrong Item Delivered
If you receive a flavour, size, or product different from what you ordered.
✅ Damaged Product on Delivery
If the product is delivered in unacceptable condition
(e.g., packaging broken, spillage, spoiled, melted).
✅ Order Not Delivered
If you paid in advance and your order was not delivered due to an issue from our side.
👉 In all cases, you must contact us within 1 hour of delivery.
3. Conditions Required for Refund/Replacement
To approve your request, we need:
Order ID / Order Screenshot
Clear Photos/Video of the delivered product showing the issue
Photo of Packaging (if damaged or tampered)
Contact through WhatsApp or call within 1 hour of delivery
This helps us verify the issue and improve our service.
4. Situations NOT Eligible for Refund
Refund or replacement will not be provided if:
❌ The product was opened and consumed partially
❌ You changed your mind after delivery
❌ Incorrect address was provided by the customer
❌ Delay occurred due to traffic, weather, or unforeseen situations
❌ Product taste varies slightly (natural variations in homemade items)
❌ Someone else collected the order without your knowledge
❌ Late complaints made after 1 hour of delivery
5. Refund Method
If approved, your refund will be issued via:
UPI
Bank Transfer
Same payment method used (if applicable)
Refunds take 1–3 working days depending on the payment provider.
6. Replacement Policy
If you choose replacement instead of refund:
A fresh product will be prepared
Delivery will be arranged at the earliest possible time
Replacement is subject to availability
We ensure all replacements are prioritized and delivered quickly.
7. Order Cancellation Policy
Before Preparation Starts:
You may request a cancellation immediately after placing the order.
After Preparation Has Started:
❌ Cancellation is not possible
(as our sweets are freshly made for every order)
Orders on Swiggy/Zomato:
Follow their cancellation rules — we cannot override them.
8. Contact for Refund/Support
For any issue, contact us immediately:
📞 +91 9604335705
📧 hello@peopleschoice.shop
📍 Pune & Pimpri-Chinchwad, Maharashtra, India
We are here to help and ensure you receive the highest quality service.
9. Note
By placing an order with People’s Choice Kharvas, you agree to this Refund & Replacement Policy.